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CRM Martech Manager
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Job no: 511198
Work type: Full time
Location: VIC - Metro
Categories: Marketing
- Iconic Australian owned and operated global retail brand.
- Career Progression + Profit Share + Discounts + Work Flexibility & more
- A vibrant, team oriented culture where we embrace pace and encourage new ideas.
Who We Are
Spotlight Group Holdings (“SGH”) is looking to grow their talented, highly entrepreneurial team. SGH is Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments, and the Spotlight Charitable Foundation.
Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe and Koo Home, SRG is acknowledged as the market leaders within the Australian retail Space.
What You Will be Doing
Spotlight Retail Group is in the middle of an exciting Digital Transformation Project that started over 2 years ago, spanning across multiple departments: IT, E-Comm, Digital, CRM, Analytics and Marketing. As a part of this, the One Martech Project aims to consolidate the CRM, Marketing Automation, and CDP platforms into one (Insider) across all the brands. The full Martech ecosystem also includes Zendesk, Snowflake, Power BI and proprietary platforms.
In this hybrid role, reporting to the Group CRM & Loyalty Manager, you will support the CRM technology, manage integrations, documentation and scalability of the CRM, Marketing Automation and CDP platforms. This role combines Marketing Technology expertise, Project Management, and Stakeholders Engagement:
Marketing Technology:
- Optimize & ongoing maintenance of the new CRM Martech across 5 brands & 4 regions.
- Drive customer data accuracy & security with IT & Analytics teams.
- Facilitate automation migration & manage integrations.
- Partner with CRM & Digital teams as technical & data expert.
Project Management:
- Propose CRM process improvements for SRG efficiency.
- Collaborate on new workflows for events & data analysis.
- Lead discovery & documentation for the CRM Martech initiatives.
Stakeholders Engagement:
- Manage relationships with key vendors, agencies, and partners for effective execution.
- Build strong, co-operative relationships with internal teams to ensure project milestones are delivered.
Overall, this role demands strong technical, communication & relationship management skills to drive continuous improvement in MarTech and related processes.
About You
- Bachelor's degree in relevant field (digital marketing, IT, etc.)
- 5+ years of experience managing Martech platforms.
- Strong skills in communication, project management, team management, organization, time management, attention to detail, data analysis, problem-solving, stakeholder management.
- Technical knowledge: data architecture, data segmentation, list management, GDPR compliance.
- Additional qualities: analytical mindset, independent work style, curiosity, positive attitude, commercial acumen.
What’s in it for you?
Along with the incredible career- growth opportunity of being part of this innovative team, we can offer you:
- Great salary base + Super + Profit Share + Hybrid Role
- Career progression & personal development
- A culture that rewards initiative and creativity
- Centrally located office, close to South Melbourne market
- Benefits: team discount, EAP, gym discounts and more
To apply, please complete our online application form and submit an up-to-date resume.
You must have unrestricted working rights in Australia to be considered for this position.
Only shortlisted candidates will be contacted.
No agency enquiries or applications please.
Advertised: AUS Eastern Standard Time
Applications close:
Our Process
Found the perfect Spotlight role for you and want to apply? Great!
You’ll find details on our recruitment process below. Make sure you’re well prepared to keep your nerves at bay and to maximise your chances of making a great impression.
1. Update Your CV
Make sure your CV is up-to- date with your latest skills and experience, and that it’s tailored to the role you are seeking. It is a legal requirement that all Spotlight employees have the right to work in Australia.
2. Apply
You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.
3. Attend An Interview
If your application has been successful, we will ask you to take part in one or more of the following:
• phone interview
• face-to-face interview
• group interview.
4. Reference & Police Check
As part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.
5. Job Offer
Congratulations! If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on
Spotlight and your responsibilities and entitlements.
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