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Whether you’re looking for a role that aligns with your skills and interests or you’re open to exploring new challenges, you’ll find a variety of options to choose from. Use the search options below to discover roles tailored to your expertise or preferred location, and take the first step toward a rewarding career with us. Explore the possibilities and find the perfect fit that matches your ambitions and goals.
eCommerce Operations Administrator
Apply nowJob no:519368 Work type:Full time Location:VIC - Metro Categories:e-Commerce
Iconic Australian owned & operated global retail business
Work Type: Full Time (5-day week, includes a 1-in-3 weekend rotation)
Hybrid Role in a vibrant team culture where we embrace pace and new ideas
Are you a quick-learning problem solver who thrives in a fast-paced environment?
Spotlight Retail Group (SRG) is looking for an eCommerce Operations Administrator to join our vibrant team in South Melbourne.
Acting as the operational nerve centre of our online business, you will bridge the gap between our physical stores, Customer Care team, Distribution Centre, and third-party logistics partners. You’ll own the daily operations of our ticketing system, troubleshoot real-time order issues, and ensure our customers get their orders on time, every time.
What You Will Be Doing
Zendesk Ticket Management & Queue Operations
Own & Triage: Manage ZD queues, ensuring tickets from stores, Customer Care, and internal stakeholders are actioned swiftly.
SLA Performance: Monitor response and resolution times to hit key targets.
Store Support: Provide real-time phone support to troubleshooting fulfilment issues and training store teams in the moment.
Logistics Liaison: Monitor order routing, investigate system glitches, and partner with couriers to resolve delayed, incomplete, or lost shipments.
Financial Guardrails: Monitor freight charges across hub stores to identify and address cost inconsistencies.
Administrative & Partnership Support
Chargebacks & Disputes: Take charge of responding to financial chargebacks efficiently.
System Accuracy: Adhere to system-based processes, quickly resolve or escalate order errors, and support 3rd party partnerships (including drop-ship vendors)
About You
You are a self-starter who looks at an operational bottleneck and sees a creative puzzle to solve.
The Basics: Experience working within a fast-paced retail or eCommerce environment.
The Tech: Demonstrated experience managing a ticketing system (Zendesk strongly preferred) and proficiency in Office 365.
The Communicator: Exceptional verbal and written skills, with the confidence to manage stakeholder relationships across multiple business arms.
The Mindset: Highly organized, proactive, capable of meeting tight deadlines, and customer-centric.
Availability: Willing to work flexible hours when deadlines demand, and available for a 1-in-3 weekend rotation (Saturday & Sunday) as part of your 5-day week.
Available to work Saturday's & Sunday's on rotation (1 in 3 ) based on a 5-day week
Why Spotlight Retail Group?
We pride ourselves on offering more than just a job; we offer a career growth platform within a supportive, innovation-focused culture.
Financial Rewards: Enjoy a competitive salary combined with a significant Profit Share component.
Work-Life Balance: Generous hybrid working model from our centrally located South Melbourne office, close to the market.
Unbeatable Discounts: Access incredible Team Member Discounts across all our iconic brands (Spotlight, Anaconda, Harris Scarfe, and Mountain Designs).
Impact & Exposure: Direct exposure to key senior stakeholders in one of Australia's largest retailers, allowing you to influence high-level strategy.
Growth Culture: A dynamic environment that rewards initiative, creativity, and career development opportunities.
Extra Benefits: Access to an Employee Assistance Program (EAP) and Gym Membership Discounts.
Who We Are
Spotlight Group Holdings (SGH) is a leading Australian privately-owned and operated family business. We control, operate, and invest in a diverse set of businesses and assets, structured across three core pillars:
Spotlight Retail Group (SRG): Home to iconic, market-leading retail brands like Spotlight, Anaconda and Harris Scarfe.
Spotlight Property Group (SPG): Managing a significant portfolio of property assets.
Spotlight Group Investments (SGI): Overseeing investments and other direct assets.
Join us and be part of a company that is passionate about driving business growth and delivering exceptional value. Apply now with an updated resume!
Advertised: AUS Eastern Standard Time Applications close:
Found the perfect Spotlight role for you and want to apply? Great!
You’ll find details on our recruitment process below. Make sure you’re well prepared to keep your nerves at bay and to maximise your chances of making a great impression.
1. Update Your CV
Make sure your CV is up-to- date with your latest skills and experience, and that it’s tailored to the role you are seeking. It is a legal requirement that all Spotlight employees have the right to work in Australia.
2. Apply
You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.
3. Attend An Interview
If your application has been successful, we will ask you to take part in one or more of the following:
phone interview
face-to-face interview
group interview.
4. Reference & Police Check
As part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.
5. Job Offer
Congratulations! If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on
Spotlight and your responsibilities and entitlements.
