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CRM & Loyalty Marketing Analyst
Apply nowJob no:512332 Work type:Full time Location:VIC - Metro Categories:Marketing
Iconic Australian owned and operated global retail business
Hybrid Role Offering Career Progression, Discounts, Profit Share & More
A vibrant, team culture where we embrace pace, encourage new ideas & leadership
Join Spotlight Retail Group's Digital Marketing team as a CRM & Loyalty Analyst.
Reporting to the Group CRM & Loyalty Manager, you'll leverage data to drive impactful decisions, analysing campaign performance, customer lifecycle, and loyalty programs. Support key teams including Performance Marketing, Social Media Marketing, and Insights & Analytics
What You Will Be Doing
Campaign Analysis & Optimization: Analyse campaign performance, forecast results, and provide recommendations for optimization.
A/B Testing & Experimentation: Create, manage and execute campaign A/B testing initiatives and analyse results.
Customer Lifecycle Insights: Identify key metrics (e.g., CLV, churn) and develop growth strategies across customer lifecycle stages.
Loyalty Program Performance: Analyse program performance, recommend pricing/rewards, and implement fraud detection measures.
Data-driven Insights: Translate data into clear, actionable insights and presentations.
Data Analysis & Reporting: Analyse business performance, produce regular reports, and build automated dashboards (Power BI, Snowflake).
Cross-functional Collaboration: Work closely with Insights & Analytics, IT, E-Comm, and other teams.
Stakeholder Management: Build and maintain relationships with internal and external stakeholders.
Projects participation and support: Participate in projects related to new CRM & Loyalty capabilities (e.g., One MarTech, VMS).
About You
Bachelor's in relevant field (Marketing, Analytics, Mathematics, Statistics, etc.)
Must have 2-4 years in analysis, 2-3 years in Snowflake & Power BI
Excellent Salary + Profit Share + Discounts + Work Flexibility
Great location at South Melbourne
Training and Mentorship
Supportive working environment with career opportunities across SRG
A varied, exciting and ever evolving retail environment
A chance to learn and grow your career in your chosen domain
A vibrant, team oriented culture where we embrace pace and encourage new ideas
Who We Are
Spotlight Group Holdings (SGH) is a privately held $3bn+ Australian parent company which controls, operates and invests in a diverse set of businesses and assets.
SGH is one of Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group,Spotlight Group Investments, Spotlight Direct Investments and the Spotlight Charitable Foundation.
Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as market leaders within the Australian retail space.
To apply, please complete our online application form and submit an up-to-date resume and cover letter.
You must have unrestricted working rights in Australia to be considered for this position
Only shortlisted candidates will be contacted No agency enquiries or applications please
Advertised: AUS Eastern Daylight Time Applications close:
Found the perfect Spotlight role for you and want to apply? Great!
You’ll find details on our recruitment process below. Make sure you’re well prepared to keep your nerves at bay and to maximise your chances of making a great impression.
1. Update Your CV
Make sure your CV is up-to- date with your latest skills and experience, and that it’s tailored to the role you are seeking. It is a legal requirement that all Spotlight employees have the right to work in Australia.
2. Apply
You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.
3. Attend An Interview
If your application has been successful, we will ask you to take part in one or more of the following:
phone interview
face-to-face interview
group interview.
4. Reference & Police Check
As part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.
5. Job Offer
Congratulations! If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on
Spotlight and your responsibilities and entitlements.
