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• Australian owned and operated global retail brand
• Must have prior experience in digital services, CRM platforms, loyalty programs
• Hybrid role in a vibrant team where we embrace pace & encourage new ideas

Are you a strategic leader with a proven track record in CRM and loyalty, passionate about driving customer lifetime value and building impactful engagement strategies for some of Australia's most beloved retail brands?

Spotlight Retail Group, Australia's largest privately-owned and operated family business, is seeking a strategic and data-driven CRM & Loyalty Manager to join our dynamic Digital team in South Melbourne.

This hybrid role offers a unique opportunity to own the end-to-end customer journey, drive significant lifetime value, and cultivate deeper brand loyalty across Spotlight, Anaconda, and Harris Scarfe.

Why Join Us?

At Spotlight Group Holdings, we foster a vibrant, team-oriented culture that champions innovation and fresh ideas. We don't just offer jobs; we offer significant career paths with outstanding benefits and a supportive environment where your leadership and contributions are truly valued.

• Work-Life Balance: Embrace flexibility with our hybrid work options.
• Rewarding Compensation: Enjoy a competitive salary + super + a fantastic profit-share scheme.
• Accelerated Career Growth: Benefit from excellent opportunities for career progression and personal development within a market-leading retail group.
• Exceptional Perks: Access generous team discounts across our iconic brands (Spotlight, Anaconda, Mountain Designs, Harris Scarfe), plus EAP and gym discounts.
• Collaborative & Fast-Paced Culture: Thrive in a genuinely exciting and dynamic business that celebrates initiative and creativity.
• Convenient Location: Our centrally located South Melbourne office is just steps from the South Melbourne Market.

What You'll Be Doing

Reporting directly to the Head of Digital, you will lead a talented team of 11 (both direct and indirect reports) and be the architect of our customer engagement success. Your mission will be to:

• Lead Strategic Campaigns: Design and deliver large-scale retail campaigns and highly personalised CRM journeys, expertly tailored to customer behaviours and life stages.
• Drive Data-Driven Insights: Leverage comprehensive customer data and insights to unlock smarter targeting, richer personalisation, and superior campaign performance.
• Maximise MarTech Value: Optimise our MarTech platforms to deliver seamless, cutting-edge, and data-driven customer experiences.
• Fuel Growth with Data: Transform raw customer data into actionable insights that directly fuel long-term customer growth and foster more meaningful relationships.
• Evolve Our Tech Stack: Play a key role in the ongoing development and enhancement of our marketing technology ecosystem.

About You

We're looking for a seasoned professional with:

• 7+ years of demonstrated experience in digital services, CRM platforms, loyalty programs, or subscription-based offerings within a B2C environment.
• Tertiary qualifications in Marketing, Business, Digital Media, or a related field, or equivalent practical experience.
• Strong strategic thinking, exceptional project management, and superior organisational capabilities.
• Meticulous attention to detail, coupled with hands-on experience managing complex digital platforms or services.
• Outstanding communication and stakeholder management skills, with a proven ability to collaborate effectively across local and global teams.
• Demonstrated leadership experience, including successfully managing and developing high-performing teams (direct and indirect).
• Robust analytical skills to interpret user data, extract key insights, and apply them to enhance customer engagement strategies.
• A solid understanding of digital ecosystems, intricate customer journeys, and online engagement platforms.
• A strong sense of accountability for privacy regulations, digital compliance, and governance standards.

Who We Are

Spotlight Group Holdings (SGH) is Australia's largest privately-owned and operated family business. Comprising the Spotlight Retail Group (Spotlight, Anaconda, Mountain Designs, and Harris Scarfe), the Spotlight Property Group, Spotlight Direct Investments, and the Spotlight Charitable Foundation, SGH is acknowledged as a market leader within the Australian retail space.

We're looking for talented, highly entrepreneurial individuals to join our growing team. 

Ready to Make an Impact?

If you're eager to join a supportive team and contribute to a leading Australian retail brand, we encourage you to apply!

Please complete our online application form and submit an up-to-date resume.

Important: You must have unrestricted working rights in Australia to be considered for this position. Only shortlisted candidates will be contacted.

No agency enquiries or applications please.